1. AC Question's Avatar
    I have had many issues with my Droid Razr and the newest thing is it has continued to freeze several times a day for the last few days. Usually a soft rest worked but now it doesn't, it freezes during the process of resetting so when it gets to the diamond and the red fire ball in the middle that's the furthest it goes. i tried powering the whole thing down to start over and it won't power down it just restarts over and over and over and always freezes. It took 12 hours this last time for it to come out of it so i took it into verizon, which is where i was on my way to when it came back on and they really couldn't help me since they didn't witness it frozen and they powered it back down and up and guess what...it froze!!! They couldn't help me after it froze all they could say is there is something wrong with my phone...hmmmm you think. Now i no longer have a phone for who knows how long and i still have 2 months left on my contract so i'm not getting a replacement for $99. I'm really frustrate and not sure what else to try.
    06-24-2014 07:59 PM
  2. B. Diddy's Avatar
    Try booting into Recovery and wiping the system cache partition: https://motorola-global-portal.custh...17/action/auth

    Also, if you have an SD card inserted, try removing it, then rebooting. A corrupt SD card can cause problems.
    06-25-2014 02:50 AM

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