1. AC Question's Avatar
    Hi, I have a Motorola G since more than a month and I haven´t experienced any issues till today, today, when I turned off my phone and later tried to turn it on again. The phone went ona white screen with the motorola logo on pink and then the screen went black. I tried turning it off and on again and I even went on reboot pressing the volume down key and the power key at the same time. Please help me, I don´t know what else should I do. Thanks
    06-28-2014 11:39 AM
  2. STARGATE's Avatar
    Plug the power cable and see what it does.
    If it acts normal try rebooting it again.

    Sent From Another Galaxy
    06-28-2014 12:18 PM
  3. AndresTula's Avatar
    Thank you for your answer, but I have already plugged it in and rebooted it and it happens the same thing
    06-28-2014 01:06 PM
  4. STARGATE's Avatar
    Did you try pressing the power and volume up buttons at the same time while the phone was off?

    Sent From Another Galaxy
    AndresTula likes this.
    06-28-2014 02:46 PM
  5. AndresTula's Avatar
    Yes, same result
    06-28-2014 03:07 PM
  6. STARGATE's Avatar
    Who's your carrier, you might be able to take it back to them and see what they can do. Is it insured?

    Sent From Another Galaxy
    AndresTula likes this.
    06-28-2014 04:37 PM
  7. AndresTula's Avatar
    I will try to do that on monday. Thank you
    06-28-2014 08:39 PM
  8. B. Diddy's Avatar
    Have you tried following the instructions in the second half of this article to do a hard reset? Be forewarned that it will wipe your phone. https://motorola-global-portal.custh...p/30,6720,9050
    STARGATE and AndresTula like this.
    06-28-2014 08:47 PM
  9. AndresTula's Avatar
    Yes, but after the Motorola Logo the screen goes black and nothing happens
    06-29-2014 11:12 AM
  10. STARGATE's Avatar
    So you tried everything on that link that Diddy suggested and still nothing?

    Definitely try to exchange that phone.

    Sent From Another Galaxy
    06-29-2014 12:10 PM

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