1. AC Question's Avatar
    I have a Samsung Galaxy IV Android 4.2.2 and here's what happened.

    Okay I bought MobileGo to handle backing up for me. I set Mobilego to backup everything on my phone (including about 19,000) text messages.

    Then I had to reset my phone and wipe everything.

    When I restored my stuff to my phone, I only got my text messages through November 2013 AND ALL of the pictures people sent me on my phone were gone.

    Does anyone know why this didn't work right? I haven't heard back from their support which who knows if I will since I already bought the product.

    This really really really sucks! The entire reason I bought the program was for backing up especially my important text messages. Ugg.

    I am really unhappy that I would use the program and think I am all set and secure and you don't find out until later that you can't restore all the text messages, or it doesn't back them all up or something?
    06-29-2014 11:36 AM
  2. B. Diddy's Avatar
    I would contact Wondershare support about this issue. They're the best people to handle customer complaints.
    09-01-2014 07:54 PM

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