cannot send or receive text messages

[Rita Coar]

My verizon vs980 4g lte just stopped sending and receiving text messages.
It also will no longer take the charger that came with it, nor will it download any new apps. All this after I sent the first one back that was having the same problems. I want to get rid of this phone so bad and go back to my galaxy but that one was from Sprint.. someone please tell me that there's a solution. Oh btw, I already did a factory reset.

 

[wizzrah]

My verizon vs980 4g lte just stopped sending and receiving text messages.
It also will no longer take the charger that came with it, nor will it download any new apps. All this after I sent the first one back that was having the same problems. I want to get rid of this phone so bad and go back to my galaxy but that one was from Sprint.. someone please tell me that there's a solution. Oh btw, I already did a factory reset.

Hello.

It seems you have a faulty device. You go see if you can exchange it again. The loss of data could also mean a faulty Sim card, so you should check that out as well. In the mean time, try clearing the cache and data of the play store in the settings to see if that will allow you to install apps.

Sent from my One Xl using AC Forums mobile app