1. hypersweetie's Avatar
    I own a kyocera rise with virgin mobile. It's about three months old and hasn't suffered from any damage, no falls or water spilled on it, but last night, I was going to my settings to delete an app and suddenly, the screen just went off! It was lit up with the lights along the bottom also lit up and I could click on things but there was nothing but a blank screen staring me in the face. I googled for answers but most people say that they dropped it before this happened but I did NOT and hope it doesn't have to go in for repairs.

    I restarted numerous times and it would occasional turn on but immediately go back blank soon after. As of today, I realize that it will work as long as I keep it horizontal with the keyboard slid out. If I attempt to slide the keyboard back in, it immediately goes back to being blank with the lights still lit until I turn it off, slide out the keyboard, and turn it back on.

    Obviously, a pestering fix would be to just leave the keyboard out but I'd like it a lot better if someone could give me a reason it's doing that!

    I've already did two factory resets and I rooted it but neither helped. Is there anyway to fix this without bringing it to a repair store?
    07-03-2014 08:30 PM
  2. B. Diddy's Avatar
    Sounds like a hardware problem. You'll probably have to bring it to a repair shop, or call Kyocera if still under warranty.
    09-01-2014 07:44 PM

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