1. Unregistered's Avatar
    As of this afternoon, neither of the soft keys on my phone are working, and I can't figure out why or what to do. Any ideas?
    07-06-2014 05:44 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does rebooting help? Do you recall what you were doing when they stopped working?
    07-07-2014 01:17 AM
  3. Randi Dandi's Avatar
    I have tried rebooting a few times to no avail. I'm not sure what I was doing. I think they were working fine when I stopped using my phone for a bit (or at least I hadn't noticed them not working). I then came back to my phone a few minutes later and they had disappeared.
    07-07-2014 11:04 AM
  4. B. Diddy's Avatar
    How new is the phone? If it's the soft keys, then it may be a hardware defect. Try talking to the store where you got it, or to Samsung, about a replacement or repair.
    07-07-2014 11:29 AM
  5. anon8380037's Avatar
    Do you mean it's a new phone and the key lighting has gone out, or when you touch the back or left key, or hold the left key for menu, nothing happens.
    07-07-2014 12:42 PM

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