1. AC Question's Avatar
    Hello. I have just got a new HTC Mini one 2 phone having previously had a Samsung Galaxy S3. I've used the Barclay's app on my S3 for the last two years with no issues. I have since got the app on the new phone but for some reason it doesn't give me the option to use my mobile app for the "PINsentry" option. It just doesn't list it when I click on the place where I used to find it. I have uninstalled and reinstalled the app and it's still not working.

    I can't log into online banking without a PINsentry and I cannot find the little machine they gave me ages ago which is why I wanted the app. Not helpful at all if I can never use the full benefits of the app on my new phone.

    Thanks in advance if anyone can help.
    07-14-2014 09:16 AM
  2. jmagid51's Avatar
    Check to see if the app is supported on your phone. It's best by to check with the IT folks at the bank. They may not have tested it on your device.

    The other thing may be uninstall the app and re-install it. Good luck.

    Sent from my SAMSUNG-SM-G900A using AC Forums mobile app
    07-14-2014 09:38 AM
  3. jmagid51's Avatar
    Did you ever resolve this issue?

    Sent from my SAMSUNG-SM-G900A using AC Forums mobile app
    07-15-2014 03:25 PM

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