1. AC Question's Avatar
    here's the deal:

    i have an udp on my primary line, non-udp for my wife's iphone.

    3 weeks ago, i ordered a new phone (gs5) under my wife's contract as she was eligible for an upgrade. once received, i then took the sim card out of my gs3 and put it in the new gs5, thus obtaining a new phone while keeping my udp in tact.

    this past weekend i cracked the screen. i am still under the return period for the new phone and wanted to see if there was a way to maybe exchange it for a new one without losing my udp. possible? i have an asurion coverage plan, and i guess i could go that route. Thoughts?
    07-14-2014 09:57 AM
  2. anon8380037's Avatar
    Hello. I am not completely clear. You have an unlimited plan with your own sim. If the S5 has a cracked screen but is still working, you could factory reset it. Put your wife's sim in, set it up, and then see about an insurance claim. I am sure they are not bothered who uses the phone.
    07-14-2014 10:11 AM
  3. Golfdriver97's Avatar
    I think you would have to go with the insurance route anyway. The return/exchange is more for either not being satisfied with the device or the device is internally defective.

    Once the device is damaged, they most likely won't take it back.
    anon8380037 likes this.
    07-14-2014 10:17 AM

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