1. AC Question's Avatar
    i got my s5 for a week now all things going well then suddenly someone is calling me so i have to swipe to answer it but my screen got froze and won't do anything . i even press home, power and the volume nothing happens . so what i did i gently remove the battery and put it back again . after that it won't turn on ! i even try to hard reset it but nothing comes out of the screen . i even try to charge it but nothing happens . even the red led light is not on when i charge it . please help .
    07-15-2014 12:38 AM
  2. warn joe's Avatar
    i got my s5 for a week now all things going well then suddenly someone is calling me so i have to swipe to answer it but my screen got froze and won't do anything . i even press home, power and the volume nothing happens . so what i did i gently remove the battery and put it back again . after that it won't turn on ! i even try to hard reset it but nothing comes out of the screen . i even try to charge it but nothing happens . even the red led light is not on when i charge it . please help .
    Try holding the volume up+power button to see if you can get inside the boot loader menu?? If that also doesn't works then I am afraid but the problem looks to be inside the hardware and you may need to walk down the nearest store for claiming your warranty.
    07-15-2014 03:07 AM
  3. bbarryjohnson's Avatar
    The exact same thing just happened to me!! She wont charge or turn on. I even tried another fully charged S5 battery.. Am i screwed on the warranty if it is a hardware issue?
    08-26-2014 02:46 PM
  4. belodion's Avatar
    I should have thought that was exactly the sort of thing that would be covered by the warranty. Do you own it unlocked or are you on a contract?

    Posted via Android Central App
    08-26-2014 03:15 PM
  5. UJ95x's Avatar
    I agree with belodion. Unless it happened after you dropped/damaged the device accidentally that should be covered by the warranty.

    Sent from my Galaxy S4 running SlimKat 4.4.4
    08-26-2014 06:42 PM
  6. Hassan Boujahi's Avatar
    The phone was good sdnly turn off and won't turn on
    11-13-2014 12:07 AM
  7. Rukbat's Avatar
    An S5 is under warranty. Don't waste time trying to fix anything that's under a replacement warranty - have it replaced. (This is also a good time for my usual "make a religion out of backing it up" sermon.)
    11-13-2014 12:44 AM
  8. Spencer Bogran's Avatar
    I just had this happen to me and all I did to fix it was to hold down on all three buttons (power,home, and volume) and it vibrated and cam back on like nothing had happened.
    12-04-2014 02:11 AM
  9. Jonah Taylor's Avatar
    Same exact thing just happened to me! I have only had the phone barely over a month. None of the suggestions are working, so going to take it to Verizon repair center in the morning and hopefully get a replacement soon.
    01-25-2015 10:08 PM
  10. Kinosei's Avatar
    I'm having the same problem. Was using an app while it was in airplane mode on a flight and it suddenly rebooted then froze half way through the Sprint start-up screen then shut off. Took out battery, put it back in and it loads the black "Samsung Galaxy S5 Sport powered by Android" screen, but then just sits there. Nothing happens. You have to take the battery out to turn it off. I booting it with the up-volume and home pressed or just up-volume, but nothing different happens. Same thing, just shows the same black screen.

    Got the phone 2 months ago. Anyone have any ideas, or do I have to turn it in under warranty for a refurbished one?
    04-10-2015 05:42 PM
  11. perrriwinkle's Avatar
    I just had this happen to me and all I did to fix it was to hold down on all three buttons (power,home, and volume) and it vibrated and cam back on like nothing had happened.
    dear stranger, I freaking love you, i was frustrated to the brink of tears, tried this once held it down for about 20 secs and it buzzed and i was so relieved!!! Thought my baby was dead forever.
    BR0507 likes this.
    04-17-2015 06:20 PM
  12. newdatagirl's Avatar
    Brand new phone wouldn't turn on for the first time...grrrr! Thanks, I did what you said and it worked!
    04-20-2015 08:22 PM
  13. Luke Nieber's Avatar
    This actually worked, thanks
    05-07-2015 02:11 AM
  14. jrobida999's Avatar
    I just had this happen to me and all I did to fix it was to hold down on all three buttons (power,home, and volume) and it vibrated and cam back on like nothing had happened.
    Your suggestion worked for me. I pressed and held the volume down button, the center button, and the power button together and my phone came up with a screen saying "Warning!! A custom OS can cause critical problems in phone and installed applications. If you want to download a custom OS, press the volume up key. Otherwise, press the volume down key to cancel." I pressed the volume down key to cancel and the phone restarted just fine.

    Hopefully this helps someone else in a similar predicament.
    Jake
    05-20-2015 12:07 AM
  15. Craig Millard's Avatar
    same happened to me.....I took the battery out to get the imei number and wouldn't fire up.....but held volume down....home key and power button and all is well.....happy days
    05-23-2015 01:17 PM
  16. Devin Peckham's Avatar
    I have a similar problem, only though I tried all the listed tricks and it is still unresponsive. If anyone has a solution please help.
    06-04-2015 07:08 PM
  17. Dallas Brigham's Avatar
    Thank you so much. The itiots at sprint did not try any of this trouble shooting. They instantly wanted me to file for a $200 insurance claim for a new phone. You saved me big time.
    06-16-2015 11:46 AM
  18. BR0507's Avatar
    THANK YOU!!! This worked like a charm, she's back from the dead!!!
    09-09-2015 10:43 AM
  19. sihina asapuwa's Avatar
    thank you sooooooo much,it helped,but why it happened my telephone?,
    sins android m update my s5 is doing really bad,
    im affreid to use it back again.but you made my day.
    05-11-2016 04:07 PM
  20. jcrcm's Avatar
    Very helpful, worked like a charm. Thank you.
    08-28-2016 03:36 PM
  21. BAD GAMER's Avatar
    hahahaha its actully funny Reading the comments in this post, ''i went to sprint and they didnt try these trubleshootings'' and another guy like ''they wanted me to pay 200$ for a New phone With the warranty'' WTF
    i went to a Electronic shop in Norway and that one guy or the manager said he is celebrating that stores 20th year or something. and there was so many offers that day. anyway the guy looked at Our problem said if u give in this phone With the Box and stuff and With the warranty we would get the s7 edge if we payed (2000 Norwegian krones)=currency like (£ or $) so we asked why the funking hot dog u doin that. and he said cuz then we can analyse the phone and look for the problem so that it wont happen in any upcoming models in firmware or hardware NeXT time, so i'm just sayin if a guys wanna revive ur precious phone come to norway............... nah i'm just kidding but u guys should come here if u want the BIG deals if u know what i mean..........................
    09-25-2016 06:40 PM

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