not able to transfer data from USB port to mobile

[AC Question]

team i am not able to transfer data from usb port to mobile
however when i plug in my pendrive i can transfer data
please advice

 

[B. Diddy]

Are you trying to transfer data from your computer to your phone via USB? When you connect the phone to your computer via USB, swipe down the notification shade on the phone, tap the USB connection notification, and make sure it's set to MTP (or USB Mass Storage, if it's an older device). The phone's internal storage should now be accessible using the computer's file explorer. You should be able to transfer files by dragging and dropping.