1. AC Question's Avatar
    Hello everyone! First time on this site, but I'm hoping to find some answers. My girlfriend got a new phone a few days ago and already doesn't remember her passcode. I followed a tutorial on how to back up the files to my computer, and then did a factory rest by turning off the phone then used the power button and volume down button to get to that menu then factory rest it. The problem that it doesn't do anything. It seems like it just boots normal and still asks for the passcode. Anyone have an idea on how I can solve this problem for her?

    07-17-2014 07:55 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is the phone brand new from a wireless store? I suggest bringing it in to them.
    07-17-2014 09:19 PM
  3. Paul627g's Avatar
    I agree with the above. If there is a OS/firmware related problem to your stock recovery then I would let the store handle it for warranty reasons. If it's within the initial return window they may just replace it.

    Sent from my HTCONE using AC Forums mobile app
    B. Diddy likes this.
    07-17-2014 10:03 PM
  4. Jediguy's Avatar
    Unfortunately she bought it on a local Facebook buy and sell page in our area. I contacted the seller to see if he had ever had any problems like this, but he said he hadn't.
    07-18-2014 11:52 PM

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