1. anon8795880's Avatar
    My Samsung Galaxy S4 has started to crash whenever I open any apps. Mainly Snapchat and Google Chrome, but it's others as well. If I restart my phone it works for a few minutes and then it continues to crash. I've tried clearing the app cache but it hasn't worked. Is there any way to fix this?
    07-18-2014 03:17 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try clearing the system cache partition, which is different from the individual app caches: Reset: Samsung Galaxy S 4 | T-Mobile Support
    07-18-2014 03:34 PM
  3. anon8795880's Avatar
    I tried this and it didnt help..
    07-19-2014 04:37 PM
  4. B. Diddy's Avatar
    Try booting into Safe Mode (instructions are at the bottom of that article I linked in the previous post). This disables all 3rd party apps. If the problem goes away, then something you installed is causing problems--the tricky thing is trying pinpoint which app. You may just have to uninstall apps one by one until the problem resolves. If the problem persists in Safe Mode, then there may be something wrong with the system software/firmware. Did this behavior start after a system update? If so, try talking to Samsung, since it should be their responsibility if an update they sent out causes problems with your phone.
    07-19-2014 05:50 PM

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