1. AC Question's Avatar
    I recently upgraded to the HTC One M8 from the HTC One. I downloaded the HTC Transfer Tool on my old phone and went through the necessary steps to transfer all my data/content to the new phone. Everything seems to be going well until I get this error "Transfer has been cancelled. Another backup app is already running. Please try again later." I've gone through and shut off every app I can find and I still get this message.

    Finally I tried the HTC Backup download instead — everything came over (contacts, messages, settings, etc.) except my music and photos. I'm not sure what else to do.
    07-22-2014 01:54 AM
  2. B. Diddy's Avatar
    Music and photos are pretty easy to move. You could just connect the old phone via USB to a computer and copy all of that data over to the hard drive. Then connect the new phone to the computer, and copy the data there.
    03-03-2015 11:24 PM

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