Alcatel one touch internet issues

[morgan leew]

Hi there I have just brought a new Alcatel one touch 6010x , I cannot use play store or browser yet my emails still come through, i am trying to use wifi, it says I am connected but i still have these problems, I went to the Vodafone store today and it worked perfectly on their wifi! And they thought it would be fixed once they put on on the network properly but I get home and it's the same problem? Play store will try to download an app but get stuck and after 5 min of trying it will say could not download due to error 495, help would be much appreciated!
Thanks

 

[morgan leew]

Okay it was just working on browser my bad but no play store downloads work?....

 

[belodion]

Are you trying to download on mobile data, or wifi? Have you tried both?

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