1. AC Question's Avatar
    Screen Lock Menu has all options unhighlighted except PIN and Password. Cannot select "None" option to turn off Screen Lock. Sprint Tech support cannot resolve. Anyone had this issue and know how to resolve?
    08-05-2014 06:23 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is your phone encrypted? Encrypted phones require a password for unlock--you can't select Slide or None in that situation.
    08-05-2014 11:32 PM
  3. savvyjai's Avatar
    Has anyone figured out how to fix this? I really want to disable this stupid password.
    08-18-2014 08:25 AM
  4. B. Diddy's Avatar
    Are you the original poster? Is the phone encrypted, or provided to you by your company?
    08-18-2014 11:25 AM
  5. savvyjai's Avatar
    No, I'm not the original poster but I am having the same issue. My phone did a software update and now I cannot turn the encryption password off. In the past, I've been able to encrypt and have a password and then change the options to just swipe. Now, I cannot select any option but "password" I cannot even clear my credentials anymore.
    08-19-2014 06:32 AM
  6. B. Diddy's Avatar
    That's strange--I always thought that encrypting a phone makes an unlock password mandatory.
    08-19-2014 11:37 AM
  7. BrenCKelly's Avatar
    Try resetting the credentials.
    11-28-2015 12:26 PM
  8. BrenCKelly's Avatar
    Erase the credentials in the security screen.
    11-28-2015 12:28 PM

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