1. AC Question's Avatar
    I have an android tv box and when I turn it on there is a large X and an O (as in searching) on the screen.
    The AV reset doesn't work for this issue.
    Not sure what to do.
    HELP!!!!
    08-09-2014 05:52 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Can you tell us the brand and model of the device, or is it a totally generic no-name device? If the latter, it may be difficult for anyone to help.
    08-09-2014 07:41 PM
  3. Helen Pearson's Avatar
    It is an MX
    08-09-2014 08:10 PM
  4. B. Diddy's Avatar
    There must be a model number somewhere--can you find it? I'm still not optimistic that we'll be able to find any kind of support documents on the web, though ...
    08-09-2014 08:23 PM
  5. Helen Pearson's Avatar
    I can only find a sticker on the bottom: c4:4e:ac:05:0c:96
    08-10-2014 07:21 PM
  6. B. Diddy's Avatar
    That sounds like a MAC address. The best place to find the model name/number is in Settings>About Device​.
    08-11-2014 01:36 AM

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