1. AC Question's Avatar
    Hi everyone,

    I bought a Galaxy S5 3-4 months ago, everything is smooth and perfect except for one detail, when I'm using the phone (especially when writing emails) the phone suddenly freezes and reboots, sometimes I even have to take the battery off and put it back on. I've tried re-installing the OS just as the Samsung support suggested but the problem persists. I don't want to take it to Samsung service as they will hold it for about 3 weeks.

    Any ideas?
    08-10-2014 03:55 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, try booting into Recovery Mode and wipe the system cache partition, which won't erase any personal data: Reset: Samsung Galaxy S 5 | T-Mobile Support.

    If this doesn't help, try unmounting the SD card (in Settings>Storage) and removing it, since a corrupt SD card can cause various problems.

    The hardest thing to check is if a particular app is misbehaving, because this can be difficult to pinpoint. Sometimes you have to uninstall apps one by one.
    08-11-2014 03:31 AM
  3. dpalaciosf's Avatar
    Thanks a lot!, seemed to solved it for now, Since I did the delete cache, I've only crashed once but I was not even using the phone. Will keep updated. Thanks again
    B. Diddy likes this.
    08-13-2014 11:16 PM
  4. dpalaciosf's Avatar
    Hi again,

    My S5 continues to crash, I tried to completely erase all data to fabric state and use it, and it still crashes. Any ideas?
    08-17-2014 09:23 PM
  5. B. Diddy's Avatar
    Try booting into Safe Mode (instructions at the bottom of that T-Mobile support document I linked previously). If the crashes continue, then something is wrong with the hardware or firmware. If the crashes stop, then something you've installed is causing problems.
    08-18-2014 03:30 AM
  6. dpalaciosf's Avatar
    I had to take it to Samsung support center, I will have it back in 3 days and will update on what the problem was. Thanks again
    08-24-2014 09:34 PM

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