1. Ulderico Ze Machado's Avatar
    My Samsung galaxy grand 2 just got an auto update to 4.4.2 and I accept the update to install, as usual, the installation going smooth however I am now having an issue with the phone, it keeps re-starting it self every 4 or 5 minutes, its really annoying after the updates. I am planing to re-flash manually to original image but willing to listen to this forums is there anything we can do to solve the issue.
    The original image is JB 4.3

    Many thanks
    08-11-2014 10:43 PM
  2. B. Diddy's Avatar
    Try booting into Recovery Mode and wiping the cache partition. Follow the steps in this video, but instead of selecting Wipe Data/Factory Reset, make sure you select Wipe Cache Partition. When complete, select Reboot System Now.

    08-11-2014 10:56 PM
  3. Ulderico Ze Machado's Avatar
    I have done exactly this "WIPE CHACE PARTITION" but the problem persist, its still keep restarting every 4 to minutes, it has happened 4 times after I clear the cache.
    Please help.

    08-11-2014 11:05 PM
  4. B. Diddy's Avatar
    A corrupt SD card can cause problems as well. Try unmounting it (Settings>Storage), removing it, and rebooting.
    08-12-2014 12:10 AM
  5. Ulderico Ze Machado's Avatar
    I've fixed this issue.
    1. There was advice to WIPE CHACE PARTITION, I did that but problem persist.
    2. So I follow my own instinct to to FACTORY RESET and the issue solved. WIFI is working again, button are working and its not restarting anymore.

    Bear in mind, take 2 minutes or so to backup your data, I normally backup my SMS and whatsapp message, that's it, others are all in my Google account.

    Do factory reset from safemode. while the phone is off, press vol (up) + menu + power, then select the task you desire.
    08-12-2014 01:44 AM
  6. B. Diddy's Avatar
    Glad you fixed it! Factory resetting is always an option, but I usually reserve it as a last resort, since backing up and restoring a phone can be a bit of a hassle.
    Golfdriver97 and jchoelgaard like this.
    08-12-2014 02:07 AM
  7. Ulderico Ze Machado's Avatar
    Thanks B. Didi its good because now I have 4.4.2 Kitkat so I can print and so on....nice. I was a bit of worried with factory reset that would bring my phone back t JB4.3 but it was not, it keep the 4.4.2.
    I leave the phone 3 hours ago and still my Apps has not finalized installing, too many to pull from Google backup.
    Thanks for you support.
    B. Diddy likes this.
    08-12-2014 06:21 AM
  8. Bhanuka Mendis's Avatar
    Please follow the below steps once.
    1. Do the "wipe data/factory reset"
    2. Before you restart make sure to "wipe cache partition"
    3. Then restart and your issue will be fixed.
    I had the same and I did this in above sequence.
    Zohya Anees likes this.
    08-18-2014 03:33 AM
  9. Neeraj Lagwankar's Avatar
    Thanks a lot for your help! I too was having the same problem!
    08-28-2014 02:10 AM
  10. Zohya Anees's Avatar
    Hello my name is zohya i have the same problem as you have but my screen turns blue i went to samsung service center they fixed it but still same problem pleas help
    Ajay Joshi likes this.
    10-31-2014 02:21 AM
  11. Ajay Joshi's Avatar
    Hello my name is zohya i have the same problem as you have but my screen turns blue i went to samsung service center they fixed it but still same problem pleas help
    11-07-2014 01:19 AM
  12. Manoj PV's Avatar
    After factory resetting and wiping partition my problem is not solved. I still have restart issue. i did factory reset atleast 3 times, still no relief.
    11-09-2014 01:00 PM
  13. Mad de Mad's Avatar
    hi all,
    i'm still facing the same issue. After factory reset my screen turn in blue and and all pictures and images taken from mobile camera are also blues (not really visible). I have restarted the mobile but the situation remains unchanged. Please assist me solve this issue.
    11-22-2014 10:50 AM
  14. Khalid Saddique's Avatar
    i am using Samsung galaxy grand 2 but facing some problem with 3g services when i activate mobile data it connect with 2g and hedge not working i have 4.4.2 kitkat do any buddy know how to fix
    02-07-2015 05:43 AM
  15. Mohamed Elshawaf's Avatar
    Hi guys, I hope all the problems with KitKat have been solved now.
    Would you recommend me to update to kitKat, my grand 2 still on Jelly Been?
    Anyone still facing these problems?
    09-13-2015 10:14 AM
  16. 2359's Avatar
    My Samsung galaxy grand neo plus has a problem of operating itself. It has a tendency of touching itself at the top right corner simultaneously...i have tried factory reset but it still does thw same thing...please help
    11-17-2015 07:39 AM

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