1. Tasia Rae's Avatar
    My tablet is a couple months old. Up until this week the battery worked perfectly fine. On Saturday night I charged it to %100 and when I was watching Netflix it had completely died within an hour. The usage said 80% was used on the screen so i turned the brightness very low. The next day I charged it again and it still died within an hour. No other applications were running. Please help
    08-12-2014 12:54 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you have the phone (Galaxy S4) or the tablet (Galaxy Tab 4)? If you have the phone, you can try a new battery. If you have the tablet, then it's a more difficult situation, since the battery is not easily removable.

    EDIT: Sorry, just re-read your post, and saw that you have the tablet.
    08-12-2014 01:00 AM
  3. Tasia Rae's Avatar
    Yes, it's a tablet. Does it need to be sent away?
    08-12-2014 01:03 AM
  4. B. Diddy's Avatar
    Can you show us screenshots of your battery stats? Charge it up to 100%, then let it go down to 20-30% with normal use (without charging in between). Then show us the following:

    1. The main battery stats screen (Settings>Battery).
    2. The fullscreen battery graph screen (showing Awake time).
    3. The Screen category (showing total screen-on time).
    08-12-2014 01:07 AM
  5. Tasia Rae's Avatar
    I was just sending the screenshot to myself and the battery completely died. The total run time from the full charge was just under 11 minutes 72% of the battery went to the screen and the rest went to Netflix. I'll have to charge it again to email myself the screen shot
    08-12-2014 01:17 AM
  6. B. Diddy's Avatar
    It really sounds like the battery is failing. How old is the tablet? If it's pretty new, check with the store where you bought it to see if you can return it. Otherwise, contact Samsung for warranty repair or replacement.
    08-12-2014 02:06 AM
  7. Tasia Rae's Avatar
    Thanks for your help
    08-12-2014 07:43 AM

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