1. Axellionn's Avatar
    My name is Ashton, and I own a Droid RAZR HD. The version of my phone is 4.1.2. A few weeks ago, I saw a new update notification appear on my phone. The update was the latest update as of 8-12-14, Android 4.4.2 KitKat. Ever since then, I've been trying to install it. The update downloads just fine, but when it turns off to install.. It shows the little Android mascot. However, about a little more than a quarter of the update installed, the little Android mascot is shown "dead" on the ground. Then, my phone just restarts and once the phone was back on, it just says "Update Failed." Yet, my Android keeps bringing up the Update, and I still want to finish the installation of the Update. Please Help?

    Posted via the Android Central App
    08-12-2014 12:39 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! See what happens if you boot into Recovery Mode and wipe the cache partition. Then try updating again. Wipe Cache Partition - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
    Axellionn likes this.
    08-12-2014 05:51 PM
  3. Axellionn's Avatar
    Thanks for the reply, but when I press the option to go in Recovery Mode, it shows the same Android Mascot with a red exclamation point.

    Posted via the Android Central App
    08-13-2014 04:31 PM
  4. B. Diddy's Avatar
    Right--from there, the instructions say to press and hold the Volume Up button, then while holding that button, press and release the Power button.
    Axellionn likes this.
    08-13-2014 05:54 PM
  5. Axellionn's Avatar
    Oh. I understand how to wipe the Cache Partition now. I finished wiping it and turned on my phone. Then, I re-downloaded the Update, but it still shows the Droid Triage Screen about halfway through the Update, causing the update to fail.

    Posted via the Android Central App
    08-14-2014 10:48 PM
  6. B. Diddy's Avatar
    You're not rooted, are you? A rooted phone with a modified ROM could have difficulties trying to update OTA.
    Axellionn likes this.
    08-15-2014 01:20 AM
  7. Axellionn's Avatar
    At a point in time, I did root my phone. I then did a factory reset and then manually un-rooted my phone. Is there any way for me to update my phone, even if it was previously rooted?

    Posted via the Android Central App
    08-15-2014 04:56 PM
  8. B. Diddy's Avatar
    I'm not sure if the fact that you were rooted before and then unrooted would still affect the OTA update process. Let me ask around.
    Axellionn likes this.
    08-15-2014 07:25 PM
  9. Axellionn's Avatar
    Thank you. I'll wait on this thread for he answer.

    Posted via the Android Central App
    08-15-2014 10:06 PM

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