1. Abuelita 3's Avatar
    I just upgraded to a "smart" tracfone, the ZTE Valet. My daughter hasn't been able to send me pictures of my granddaughters. What do I have to do to enable this?
    08-16-2014 06:47 PM
  2. Rukbat's Avatar
    Send them how? By test? By email?

    If it's text, make sure the APN in the phone is set correctly (look at Mobile Phone Carrier Settings for Tracfone - United States - click the "For Android Manual setup click here" link [the word "here"] and you'll get a dropdown with instructions.)

    Also, make sure that the format she sends the pictures in (jpg, png, etc) is a format you have an app to use on. Phones don't come with apps to handle all picture formats, and she might be taking the pictures in an app that uses a format you can't read. (Also, if your daughter uses an iPhone, there are other possible problems.)
    08-16-2014 07:56 PM
  3. Lin B's Avatar
    Did you ever get it to work? I was having the same problem, and for months it worked fine. I went into the task menu, and there was one listed for messaging. I hit the "x", turned data back on,and was able to receive/send pics. Good luck!
    12-15-2014 03:27 PM

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