1. omgitzvaishali's Avatar
    I have a 16gb Samsunga Galaxy S4 on At&T with a 32 GB SD Memory Card. I got a notification last night that i was dangerously close to having a full internal storage but decided sleep wins. Naturally I woke up and checked text messages, missed calls, etc, and realized I had nothing because my internal memory was so full that I couldn't receive this anymore.

    Spent the day moving whatever I could over to the SD Card, clearing cache, and whatever else I could think of. Everytime I gained some ground and got some space cleared up only 30 minutes later I got the warning again.

    After some research I found that my "contacts storage" was steadily increasing and is now over 5.4 GB and still climbing.

    Went into my google account to make sure my contacts were synced up so that I could just hit clear data and start fresh, but realized only 32 of my 2000+ contacts were showing up. Tried to backup with Kies but froze at "contacts". Can't get into phone or contacts on the device, and in the messaging app the names aren't showing up to their associated numbers.

    I'm running out of ideas and would like to at least back up my contacts somehow before doing a factory reset.

    I'm able to mount the device with a USB cable but not sure if that's helpful at all.

    Please help
    08-19-2014 11:52 AM
  2. omgitzvaishali's Avatar
    update- i'm now at 6.45 GB
    08-19-2014 12:00 PM
  3. Almeuit's Avatar
    It sounds like your contacts are set to the device rather than Google. You should go into your phone and see if you can change them to Google contacts.
    08-19-2014 12:10 PM
  4. omgitzvaishali's Avatar
    tried doing that but with the storage being so full i can't even get into the contacts app
    08-19-2014 12:25 PM
  5. jmagid51's Avatar
    It sounds like your contacts are set to the device rather than Google. You should go into your phone and see if you can change them to Google contacts.
    Export the contacts to the SD card and import them back to Google. Takes only minutes and saves doing it on a case by case basis.
    08-19-2014 01:34 PM
  6. omgitzvaishali's Avatar
    would love to but can't get into the contacts app to export it to anywhere.

    CONTACTS APP WON'T OPEN so any solution about exporting to google or sd card or usb is impossible right now
    08-19-2014 01:35 PM
  7. omgitzvaishali's Avatar
    up to 6.66 gb now. anyone?
    08-19-2014 02:28 PM
  8. Rukbat's Avatar
    See if you can install another contact app, like Go. That may allow you to export your contacts.

    If not, you may be in for a lot of typing. (It's probably easier to enter your contacts in Google Contacts than on the phone, and that assures that, once they sync to the phone, they'll be Google contacts.)

    Connecting the phone to the computer may not help much, unless you can back up all your apps, copy the backup to the phone and uninstall everything you've installed (leave what came with the phone). That'll clear up enough memory that you should be able to export your contacts.
    08-19-2014 06:44 PM
  9. busa2006's Avatar
    Wtf 2000 contacts? Lmao....Seriously if I had that many I would damn sure make it to where I didn't have to type due to error...
    08-21-2014 02:04 AM
  10. Slashyou's Avatar
    up to 6.66 gb now. anyone?
    i know the thread is 2 days old but try to reboot it and open it and do it?
    Golfdriver97 likes this.
    08-21-2014 05:14 AM
  11. Golfdriver97's Avatar
    If you can go to Settings>apps>swipe over to all apps>scroll down to contacts>click on it>click clear cache, does that at least clear up enough to open the app?
    08-21-2014 10:25 AM
  12. meggeauxbangz's Avatar
    Were you ever able to resolve this issue?
    09-22-2014 03:59 PM
  13. Napster577's Avatar
    Facing the same issue with my Samsung Galaxy Note II, I was at 2.6 GB this afternoon, and everytime i free any space, contacts would consume it immediately! am not at 3.6GB! how did anyone deal with this?
    06-25-2015 07:02 PM
  14. Michael Lincoln's Avatar
    I have been experiencing the same problem. I am beginning to suspect it started with the lollipop update and has been snowballing ever since. My "contacts storage" app is now up to 5.45GB and I don't have anywhere near 2000 contacts. The contacts app will no longer open, and the contacts storage app immediately fills up any space I free up. I'm at a loss of what to do, and am just about ready to delete all the info and see what happens unless someone has any bright ideas. I'm using a Galaxy S5 AT&T btw. Just found that there is an update from AT&T though. Will update if that fixes the problem magically. (assuming I can get it to install)
    07-24-2015 12:43 AM
  15. Michael Lincoln's Avatar
    PS yes it installed, Nope...didn't fix it.
    07-24-2015 01:52 AM
  16. Marco Arciglio's Avatar
    Hi, I had the same issue on a Note 3 Neo (N7505) with Android 4.4 and I had to uninstall 2GB of apps to solve it including FB, Google+ etc. I do not know which one was originating the issue.

    Now I will reinstall the apps in groups and see which one is causing the issue.
    10-24-2015 02:55 PM
  17. Muxy5's Avatar
    Just ERASE the contact storage..it WILL NOT erase your contacts, just this superbig folder and you´re good again )..btw. I think that in my case viber was causing this problem- it kept on replicating the same contacts for some reason.. Cheers!
    12-02-2015 09:44 AM
  18. badrange's Avatar
    Correction: If you erase contact storage, it WILL delete all your contacts - so if you have contacts on you phone that are not synced to Google or other services, they will be gone. I just tested.
    09-22-2016 03:09 AM

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