1. dvtrv's Avatar
    My htc one s was playing up quite a bit so I did a backup on HTC Manager and removed items and now it says this.

    I got stuff saved in HTC Manager and also on pc.

    Phone seems to work ok but now "Personalise" stopped working.

    Please can anyone assist me?

    Thank you,

    08-22-2014 01:12 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What do you mean when you say you "removed items"? Did you disable some system apps? If you're rooted, did you actually delete some system apps? My guess is that you disabled or deleted something that is needed for that particular function.
    08-22-2014 01:23 PM
  3. dvtrv's Avatar
    Thank you for your quick response it is much appreciated.
    I am after assistance here as per my thread.

    I removed music and pictures after backing up phone.
    I also removed things like Whatsapp conversations and pictures which I saved also.

    I did not disable nor remove system apps.

    So if your assumption is right, which I'm really not sure about, how can i resolve this?

    Thank you,

    08-22-2014 01:37 PM
  4. B. Diddy's Avatar
    Where is the Personalise option? Is it in the main Settings menu, or is it an app? Does it persist even after a reboot?

    Try booting into Recovery Mode and wiping the system cache partition, which won't erase any personal data: Reset: HTC One S | T-Mobile Support
    08-22-2014 02:03 PM
  5. dvtrv's Avatar
    It comes up when I try to change ring or text alert tone. Bascially when trying to change ringtone. I go in to settings, personalise then change rt then it comes up with "Unfortunately personalize has stopped" then returns back to settings when I click "Ok".
    It's not an app and continues after restarting.

    I'm attempting to reboot into recovery mode.
    Ive no root access so unable to use "Quick Root (Reboot).

    I'll get back to you.

    Thank you
    08-22-2014 03:35 PM
  6. dvtrv's Avatar

    So I've done it in to recovery mode. I can't seem to see how to system cache partition.
    Could you please instruct me on this please?

    Hope so.

    Thank you,

    08-22-2014 05:08 PM
  7. B. Diddy's Avatar
    Do the steps I linked for you not work? I don't have a One S, so I can't check myself, but considering that those steps are on a carrier's support site, they ought to work--unless they're specific for the T-Mobile version, and you have some other version.
    08-22-2014 07:50 PM
  8. dvtrv's Avatar
    I'm on EE, I've done recovery but can't seem to see "Cache"??
    08-23-2014 04:40 AM
  9. dvtrv's Avatar
    Searched elsewhere online and have cleared cache now.

    Thank you soo much.
    08-23-2014 05:05 AM
  10. dvtrv's Avatar
    All done as instructed yet still "Personalise" gives same alert that stopped. Ah well it doesn't matter as can manage without
    08-23-2014 07:10 AM
  11. B. Diddy's Avatar
    Try booting into Safe Mode, (which is at the bottom of that article I linked previously). This temporarily disables 3rd party apps. If the problem persists, then something is screwy with the firmware. If it goes away, then something you installed is the culprit--you may have to uninstall apps one by one until the problem goes away.
    08-23-2014 02:31 PM
  12. dvtrv's Avatar
    For now I'm going to leave as is as, as it's actually my wife's phone and she's happy, seems ok.

    Thank you for your excellent assistance here.

    I'll keep this incase situation changes.

    Thanks again.
    B. Diddy likes this.
    08-25-2014 04:54 AM

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