1. AC Question's Avatar
    I have a Samsung Galaxy S5 Active and my screen is pitch black. I still have sound the phone lights up when I received messages or emails, but the screen is still black. What needs to be fixed?
    08-25-2014 12:31 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you recall if there was any recent drops or trauma to the phone, or excessive water exposure? What happens if you try to reboot, or pull the battery? If the screen remains black, the LCD itself has probably failed. If the phone is new, you could contact Samsung for warranty repair or replacement.
    08-25-2014 02:05 AM

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