08-03-2018 10:04 AM
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  1. AC Question's Avatar
    I'm holding the home and power button at the same time and it does not take a screen shot... I go to my Gallery and there's 1 item under Screenshots, a blank white page. It shouldn't be this hard to take a screen shot - perhaps I'm doing something wrong?
    09-08-2014 09:04 AM
  2. STARGATE's Avatar
    Are you pressing both at the same time?
    Have you enabled the method were you can swipe your hand on the screen to take the screenshot to see if that one works?
    09-08-2014 09:37 AM
  3. bonbon4769's Avatar
    I am having the same issues. I have pressed the power and home keys at the exact same time and it only reverts back to the home page. I have also enabled the palm sweep function and nothing works. Does anyone have any ideas?
    10-17-2014 09:54 AM
  4. Rukbat's Avatar
    All S5s are still under warranty - bring them back for replacement.
    10-17-2014 11:04 PM
  5. Aaron Truman's Avatar
    You gotta hold it not just click it. Hopes this fixes it
    Blake Guidroz likes this.
    12-06-2014 12:26 AM
  6. HP_Android's Avatar
    You gotta hold it not just click it. Hopes this fixes it
    Thanks Aaron, this was the problem. I feel like a derp now. :3
    12-07-2014 01:42 PM
  7. vsharp's Avatar
    Are you pressing both at the same time?
    Have you enabled the method were you can swipe your hand on the screen to take the screenshot to see if that one works?
    Thanks, that helped me.
    01-31-2015 05:32 AM
  8. Cheyenne Daugherty's Avatar
    Whenever I try to make a screenshot My phone keeps saying unable to capture screenshot USB storage may be in use how do I delete some storage grrrrr
    02-11-2015 03:27 PM
  9. Blake Guidroz's Avatar
    It works for the home/power button but it won't help with the palm thing
    03-02-2015 11:36 PM
  10. Djammersod's Avatar
    I had the same problem on my s3.
    To fix this I went , settings/accessibility /tap and hold delay.
    Set this to short , and that fixed it for me.
    08-06-2015 06:33 AM
  11. ron Horowitz's Avatar
    I thought I had the same issue however, I turned off the phone for a reboot and then held them both down and it started working again. Not sure what fixed it. Hope this helps.

    Posted via the Android Central App
    10-31-2015 03:26 PM
  12. nyimeh's Avatar
    mine also does the same thing, when i hold both power and home button for long, google app opens, pls help
    06-27-2016 04:34 PM
  13. MOKOTOA501's Avatar
    When I screenshot it pops up and says the system UI has stopped anyone know what's wrong?
    09-27-2016 08:14 AM
  14. cupcakekitty's Avatar
    When I screenshot it pops up and says the system UI has stopped anyone know what's wrong?
    Mine just started this too (it's how I found this thread!) Please let me know if you figure this out, it worked fine yesterday and today I can't do anything and it pops the error like 10x at once I have to click okay forever for it to stop! I even tried rebooting in safe mode and clearing the system cache but that still didn't help :/
    09-28-2016 03:21 PM
  15. Mskaycee3's Avatar
    Mine just started doing this today. I have restarted in safe mode as well as cleared the cache and it is still doing it.
    10-01-2016 10:00 PM
  16. mrs_hawkins's Avatar
    Did you figure this out? I got the same error today when trying to screenshot and have exhausted all the troubleshooting I can find to no avail.
    10-23-2016 08:09 PM
  17. Sdamian20's Avatar
    I would try screenshotting and it keeps saying unfortunately system ui stopped working
    10-27-2016 10:30 PM
  18. Beanie Tullier's Avatar
    I try screenshotting and it keeps saying unfortunately system ui stopped working???? PLEASE HELP!
    11-01-2016 12:45 PM
  19. Beanie Tullier's Avatar
    Did you ever resolve your problem? MINE has been doing this now for a couple days??
    11-01-2016 12:48 PM
  20. Golfdriver97's Avatar
    Did you ever resolve your problem? MINE has been doing this now for a couple days??
    Welcome to the forums. Have you tried rebooting the phone?
    11-01-2016 12:59 PM
  21. Lily1234's Avatar
    With the new update, it turns the screenshot assistance app off. So the way to fix it is to Go into your settings, then click Applications to get the pull down bar, the click to go into your Default Applications, Once you're there Click Device assistance app, and turn your Capture/Access screenshots back on, and you'll be able to screenshot again.
    11-02-2016 09:07 PM
  22. Kylie Hughes's Avatar
    This does not work.
    11-07-2016 10:20 PM
  23. Bluewaffle09's Avatar
    I had this issue and fixed it playing around in the settings. Go to application management click in the top right hand corner. Click on apps that can appear on top. When that comes up click on the top right hand side again and click on show all apps. Scroll down to system UI and turn it on. It worked for me I hope it works for y'all.
    11-23-2016 07:48 PM
  24. dugestyle's Avatar
    I can confirm this works. Thanks!
    12-12-2016 08:43 PM
  25. Janette M's Avatar
    Hello

    When i try to swipe the screen, nothing happens. I try hit the side buttons same time, i get control screen with power off, restart and emergency mode. How to fix?
    is my phone broken?
    04-10-2017 11:05 PM
30 12

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