1. AC Question's Avatar
    when i want to unlock my phone it does not give me a finger scan option it gives me my alternative password and i have forgotten it. What can i do? it doesn't want to give my finger scan option
    09-08-2014 09:38 AM
  2. srkmagnus's Avatar
    when i want to unlock my phone it does not give me a finger scan option it gives me my alternative password and i have forgotten it. What can i do? it doesn't want to give my finger scan option
    I'm assuming you would have a device that supports finger scan ID? E.G. S5?

    You'll need to contact Samsung and see if they can help you get back into the device.
    09-08-2014 09:55 AM

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