1. Lanz 43's Avatar
    Can anybody tell me why I can't use my play store? I'm having problems trying to get it to work every time I go to use this app it wont let me it just shuts off please Help
    09-09-2014 12:42 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What do you mean it shuts off? The Google Play Store force closes? Or do you mean the phone shuts off?

    Did Google Play Store come preinstalled on your phone, or did you have to manually install it? If it didn't come preinstalled, then the phone probably isn't certified for Google Play, which can lead to instability if you try to manually install it.

    If it did come preinstalled, then go to Settings>Apps>All​, select Google Play Store, and tap Clear Cache/Clear Data, then Force Stop. Now try again.
    09-09-2014 01:01 AM

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