1. AC Question's Avatar
    could this be the battery or is there some software reason for slow or no charging taking place?
    09-12-2014 11:43 AM
  2. anon8380037's Avatar
    Hello. It could be the battery, or very often the cable.
    If you have had the phone a few months or longer, and have had to charge it or top it up irregularly, it might cause the battery to fail.
    Try running the GSam battery app and see if the phone is running hot, and what other stats it shows up (icons on the bottom of the GSam main screen.
    If you only charge it on the same supplied charger and cable, you may be able to get an exchange cable for free no questions asked, as there have been many issues.
    09-12-2014 12:12 PM

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