Google Play store crashing problem

[AC Question]

My friend asked me to install snapchat but I didn't have enough memory so I cleaered the data of some stuff that could have been important to my phone and after that my google play store app wouldn't work properly, I wasn't able to click on the magnifying glass icon to search and when I clicked "Retry" (apparently because there was an error or because there was no connection, don't remember) it would just show my account and "redeem", "settings", "help". So I cleared the data of the app and it turned into something different, a black version of the play store, but this time it would always crash when opened, displaying the message "The Application Google Play Store (process com.android.vending)has stopped unexpectedly. Please try again.", so I went on the play store through my phone's internet and tried to download snapchat, buy while I did that the same message from before would keep popping up, and after I finished the download (that didn't even work) and closed the windows the message kept on displaying every 10 seconds... It's still like that and I need help.

 

[Golfdriver97]

Try resetting app preferences. Settings>Apps>>menu>reset app preferences. This sometimes helps with Play issues.

 

[LeviCituaist]

And now apparently my phone is facing some other problems, mom couldn't hear me when she called me and my phone didn't ring all the other times she claims to have called me. Also apparently I'm not getting messenger notifications (I think)

 

[Golfdriver97]

Have you tried a factory reset?

 

[LeviCituaist]

What will I lose doing that? Will I lose my music, my pics? Can I not lose anything doing that reset? How?

 

[Golfdriver97]

What will I lose doing that? Will I lose my music, my pics? Can I not lose anything doing that reset? How?

I would back everything up just in case. If you plug your phone into your PC, you can drag and drop the music and pictures you want to save.

 

[LeviCituaist]

Can somebody please just tell me exactly what to do? With the factory reset thing? I can barely use my phone because of the message. I have a samsumg galaxy ace. I don't wanna lose all my stuff (like WhatsApp conversations). Is this really the only way to go?

 

[LeviCituaist]

Hello...?

 

[LeviCituaist]

Somebody please help me.

 

[mrsmumbles]

What happens when you turn off the phone, remove battery for a few seconds, then turn it back on? Does it become normal again?

 

[Golfdriver97]

Somebody please help me.

Settings>backup and reset.

 

[LeviCituaist]

It (the problem) just stopped outta nowhere. But I probably still can't use google play store, and I want to.

 

[LeviCituaist]

And now the problem has returned.

 

[mrsmumbles]

And now the problem has returned.

Try to pull the battery. Then do the factory reset when the phone is back on. Good luck.

 

[LeviCituaist]

Ok, so the problem keeps returning, I need help now. Is a factory reset the only option?

 

[LeviCituaist]

What happens when you turn off the phone, remove battery for a few seconds, then turn it back on? Does it become normal again?

Nothing changes.

 

[mrsmumbles]

Nothing changes.

Did you back up your data before the phone started acting weird again? If so, I'd just go ahead and do the factory reset.

 

[LeviCituaist]

So apparently this forum can't help me at all.

 

[mrsmumbles]

I thought we already did? We don't have your phone in hand to try to puzzle this out. The best bet is a factory reset.

 

[LeviCituaist]

I thought we already did? We don't have your phone in hand to try to puzzle this out. The best bet is a factory reset.

Ok, so I decided to do it and now it's telling me to delete my Samsung account. What will I lose doing that? I'm hesitant again now.