1. AC Question's Avatar
    I have had this Note 3/Gear Fit combo for a couple of months. Loved the auto-lock feature when the Gear Fit was in proximity to the phone. Now, all of a sudden, that option is just... gone! Not only does it no longer work, the option simply isn't there! (I'm on T-Mo). Following is the transcript of my (unedited) live chat with Samsung support (totally unhelpful). Anybody know how to fix this?

    Chat InformationPlease wait for a Samsung Agent to respond.
    Chat InformationYou are now chatting with 'Seaton'. There will be a brief survey at the end of our chat to share feedback on my performance today.
    Chat InformationYour Issue ID for this chat is LTK1125601713887X
    Visitor: hi. i have a Note 3 and a GearFit. Had both about 3 months. All of a sudden the auto-lock function under gear fit manager is just... gone.
    Seaton: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Visitor: hi. i have a Note 3 and a GearFit. Had both about 3 months. All of a sudden the auto-lock function under gear fit manager is just... gone.
    Seaton: I'll be glad to assist you.
    Seaton: May I know the model number of gear device, you can find at the rear end of the device.
    Visitor: sm-r350
    Visitor: i think, its pretty small
    Seaton: Thank you for the information.
    Seaton: May I know how long you have been facing this issue?
    Visitor: it just started maybe two days ago
    Seaton: Okay.
    Seaton: Have you updated your device?
    Visitor: it updates itself periodically. how do i check?
    Seaton: I'm sorry for the delay. I'll be right with you.
    Seaton: Tap on settings>>Gearfir info>>About Gear fit>> software information.
    Visitor: it shows software version R350XXUOBNE5
    Visitor: i don't see where it can be updated
    Seaton: It is updated version.
    Seaton: Lets perform some troubleshooting to isolate the issue.
    Seaton: Not to rush you, are we still connected on the chat?
    Visitor: yes
    Visitor: i didn't know i was supposed to be doing something
    Seaton: Lets perform hardkey reset, it will delete all the data on the device.
    Visitor: on my phone!?
    Seaton: Lets wipe cache before hardkey reset.
    Seaton: Wipe cache deletes all unwanted files.
    Visitor: i don't know how to do that
    Seaton: I will provide you the steps.
    Seaton: May I know the model number of your phone? To know the model number of the phone, please tap on Home>> Applications>> Settings>> About phone or beneath the phone's battery which generally starts with SGH, SCH or SPH .
    Visitor: SM-N900T
    Seaton: Thank you for the information.
    Seaton: Before wipe cache please unistall gear manager and reinstall it.
    Visitor: ok 1 sec
    Seaton: Sure, go ahead.
    Visitor: done
    Seaton: Please let me know the status.
    Seaton: Are you able to access auto lock function now?
    Visitor: no, it's just not there
    Seaton: Okay, lets perform wipe cache.
    Visitor: ok
    Seaton: 1.Power the device off (remove and re-insert the battery)
    Seaton: 2.Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    Seaton: 3.When the device vibrates; release only the Power key
    Seaton: 4.When the Android system recovery menu displays; release the Volume Up and the Home key.
    Seaton: 5.Navigate with the Volume keys to the wipe cache option and press the Power key to select.
    Seaton: 6.After user data deletes, press the Power key to reboot system now.
    Seaton: Are you able to follow the steps?
    Visitor: rebooting now
    Seaton: Okay.
    Visitor: the option still is no there
    Seaton: It option might be gone by the recent update on the device.
    Visitor: well that would be dumb. how do i get it back?
    Seaton: Unfortunately there is no option to degrade the firmware?
    Visitor: then i would like to register a complaint
    Seaton: Is there anything else I may assist you with?
    Visitor: evidently not
    Seaton: We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one. In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete.
    Chat InformationChat session has been terminated by the Samsung Agent.
    09-15-2014 05:23 PM
  2. quishmar's Avatar
    I have the same problem with the exact same model number for galaxy gear fit. My note 3 is on Verizon. I had the auto lock feature when I first setup watch, but now the option is gone in the settings on the Galaxy Gear Fit Manager app on my phone. I think the tech was right when they said he thought maybe Samsung upgraded the firmware to leave the auto lock feature off and that there was no way to downgrade it. That is too bad because next to receiving notification the auto lock (and auto unlocking) was the best feature on the Galaxy Gear Fit.
    12-08-2014 11:44 AM

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