[AC Question]

The mail app on my Samsung Galaxy Note 3 continually hangs and crashes after Android 4.4.4 was pushed onto my phone by Sprint yesterday. I cannot receive, send, delete, etc.

[B. Diddy]

Welcome to Android Central! Try going to the App Manager, select Email, and Clear Cache, then Force Stop. If that doesn't work, you may have to Clear Data, but I think that means you'd have to set up your email accounts again.

The other thing to try would be to boot into Recovery and wipe the cache partition, which won't erase any personal data: http://support.t-mobile.com/docs/DOC-9049

[Brandon Palmer1]

I have the same problem. I just took the update and now the mail app crashes constantly. I've went to app manager to clear cache and went through recovery to wipe cache. Still crashing. No root

[B. Diddy]

Hmm. Try clearing the cache and data from Exchange Services as well. Or consider removing all email accounts from the Email app, then adding them back again.

[BensMeister]

Same issue for Samsung S4 cleared cache for Exchange and mail app. Anyone have luck starting completely over?

[Rukbat]

Bad updates are the responsibility of the carrier. Bring your phones into the carrers and ask them to at least reflash the update and, if that doesn't work, replace the phone with one that does.

They broke it, they're responsible for it.