09-21-2014 02:24 PM
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  1. AC Question's Avatar
    AC Question
    Yesterday I was using my phone and for reasons unknown my S5 lock screen has stopped asking for fingerprints in the lock screen and now only asks for alternative password. I have tried every logical password that I may have used and it is always incorrect,I am locked out of my phone. I have tried resetting, removing battery etc. Does anyone have any solutions?
    Thanks.
    09-21-2014 06:34 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Make sure the fingerprint scanner is very clean. Do you just not remember what alternative password you entered when you set up the fingerprint scanner? This would have been quite important to remember. If you fail enough times, does it ask you for your Google credentials?
    09-21-2014 02:01 PM
  3. Josh Meade1's Avatar
    Josh Meade1
    Boot up into recovery (power + volume up) and use the volume buttons and power button to select factory reset. You can also log in with your google account.

    Posted via Android Central App
    09-21-2014 02:24 PM
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