[armandroid323]

Okay, I am trying to transfer some music files to burn a cd. The phone opens the device n I could see all the files. However when I try to drag and drop to add files it won't add them. I never had this issues with my past devices. Also when it's installing the USB it says mass storage cannot be installed

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[B. Diddy]

Welcome to Android Central! Can you clarify a few things? Are you trying to transfer the files from the S5 to your computer, or directly to a CD burner? What are you referring to when you say "when it's installing the USB it says mass storage cannot be installed"? Does this show up on your computer or on the phone?

[armandroid323]

I am trying to drag the files straight, to the burner, and yes that message comes up on the computer not the phone.

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[B. Diddy]

So you've connected the CD burner directly to the phone? Are you using an OTG cable? Frankly, I'm surprised your other devices were able to do this--I would imagine that this wasn't typically possible with Android devices.

And when you connect the phone to your computer, the computer says "USB Mass Storage cannot be installed"? This is also a little puzzling, because most current Android devices don't connect as USB Mass Storage any more, due to their unified internal storage--it's typically MTP. Unless this is just the computer's way of saying that the USB drivers are not working correctly. You could try reinstalling the drivers: Download Center: Download Software, Firmware, Drivers & Manuals | Samsung

[armandroid323]

Not exactly, I open up the cd burner app on the pc. Then try to drag the files, but nothing gets dragged. It only drags files that are already on my computer.

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[armandroid323]

Do you have to connect thru the USB 3.0 because that option is dimmed on my phone. Which does not allow me to click on it.

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[B. Diddy]

I would really suggest doing this in two steps. First, copy the music from the phone over to your computer. Then drag the music from the computer to the burner. I think the problem lies in trying to drag the files directly from the phone to the burner through the two USB connections.

[armandroid323]

I will do so, thank you.

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