U
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Hi,
I have a dell venue 7 running android kit kat 4.4.2. I use an app called youku (a video streaming app) but it has suddenly stopped working. The "unfortunately youku has stopped working" message pops up randomly and when I try to open the app.
I've tried:
1. Clearing the app cache
2. Clearing the app data
3. Uninstalling and reinstalling the app
4. Reformatting the tablet
I've tried the app on a phone running the same os and it works. I also tried the app on a tablet with an older version of android (think jellybean) and it works. So I'm not sure what the problem could be, could it be a problem with my tablet?
Actually I just bought this tablet for my mother and it is one of the few apps that she uses so I would really appreciate any help as I have run out of options.
Thank you.
I have a dell venue 7 running android kit kat 4.4.2. I use an app called youku (a video streaming app) but it has suddenly stopped working. The "unfortunately youku has stopped working" message pops up randomly and when I try to open the app.
I've tried:
1. Clearing the app cache
2. Clearing the app data
3. Uninstalling and reinstalling the app
4. Reformatting the tablet
I've tried the app on a phone running the same os and it works. I also tried the app on a tablet with an older version of android (think jellybean) and it works. So I'm not sure what the problem could be, could it be a problem with my tablet?
Actually I just bought this tablet for my mother and it is one of the few apps that she uses so I would really appreciate any help as I have run out of options.
Thank you.