1. Zukie's Avatar
    Hi Android-users,

    I am having a problem with my Note 3, I can't play videos in facebooks and youtube application correctly. I am not able to watch a video, when I press play it stops and shows a message, saying that it was not able to play it, because of an unknown failure.

    "Can not play this video. There was an unknown error while playing this video."

    What can I do to solve this? (I can watch videos from youtube's homepage in chrome but not on the app). I hope you can help.
    09-23-2014 01:56 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on both mobile data and wi-fi? If only on wi-fi, is it on all networks, or only particular ones? Some wi-fi networks may have firewalls in place for certain servers.

    A general thing to try is to boot into Recovery Mode and wipe the cache partition, which won't erase any personal data: Reset: Samsung Galaxy Note 3 | T-Mobile Support
    09-23-2014 02:24 AM
  3. Zukiee's Avatar
    It happens both on wi-fi and on mobile data, the strange thing is that I could watch movies on facebook and youtube two weeks ago but now I can't.
    09-23-2014 06:59 AM
  4. B. Diddy's Avatar
    Which browser are you using? I've seen similar posts where it seemed that the stock Browser was the culprit. Try Chrome or some other browser.
    09-23-2014 10:09 AM

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