1. AC Question's Avatar
    Hi, I was checking email and Facebook on my phone 20 minutes ago and received an AT&T update notice. I immediately allowed the update to go through and saw the phone successfully restart after the update. Now I can't use anything on the screen nor can I even turn off the phone. Neither the screen nor any of the phone's 3 bottom buttons will not respond to my touch AT ALL. What happened? Thanks!
    09-23-2014 07:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you able to boot into Recovery Mode? If so, wipe the cache partition: Reset: Samsung Galaxy S 5 | T-Mobile Support
    09-24-2014 12:20 AM

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