If the phone is under warranty, the carrier will most likely replace it. If not, use the insurance. There are 3 possibilities that come to mind immediately:
1) The LCD screen broke.
2) The LED screen (the lights behind the LCD Screen) broke. (Most likely, IMO.)
3) A connection popped off somewhere. That's an easy one to fix, but once you open the phone to fix it, you've voided both the warranty and the insurance, so you're on your own.
Replacing the whole screen assembly, LED, LCD, touchscreen and glass, is an easy repair, but only once you've broken a few phones learning how to do it. (It's easier than making a grilled cheese sandwich without having the cheese drip over the edges of the bread - really.) I don't recommend that anyone who has to ask what the problem is, try to do a repair like that themselves. What you break will cost a lot more to repair than what you would have saved.
09-28-2014 02:42 PM