My Zenfone 5 only opens but will not do anything else, why?

[AC Question]

my zenfone 5 only opens but not working why?

the battery showed a question mark

 

[B. Diddy]

Re: my zenfone 5 only opens but not working why?

Welcome to Android Central! What do you mean it only opens? Are you able to boot it up to the homescreen? If all you see is a big battery icon, it isn't powered up. The battery might have failed, in that case.

 

[Ariel Alexander Idul]

the battery showed a question mark