1. AC Question's Avatar
    I dropped it in the store. It fell hard and when I picked it up it turned on and lite up but my screen is black. I can hear my messages (texes ) coming in but I can't see them. I do have insurance. My cell company is Metro. What can I do? Thanks
    10-03-2014 12:39 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! This is a pretty common issue. The screen has been damaged by the fall, and would need to be replaced if you want to keep using that phone. Get an estimate from a repair shop for how much a screen replacement would cost, and if it's not much more than the deductible on your insurance, you may just want to go with the repair shop. Otherwise, contact your insurance for a replacement phone. Replacements are typically refurbished, but that's not necessarily a bad thing. Be aware that they may also send you what they consider is a "comparable" phone, if they don't have an S3 available to send to you.
    10-03-2014 12:56 AM

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