1. AC Question's Avatar
    Whenever I try to install the 4.4.4 update, my S5 will enter reprogramming "Installing system update...", churn for couple minutes, status goes up to ~20%, displays "Error," restart and give an update failed message: "Software update unsuccessful....Sorry there was a problem updating your SAMSUNG SM-G900V. No changes were made." Update history says NE9 to NI2 failed, 402...

    I've tried wiping cache partition. No difference. Trying to avoid a factory reset, but I've also read a little that that doesn't seem to make a difference. Stock phone. Any other suggestions on the culprit?
    10-07-2014 10:34 AM
  2. neaves's Avatar
    I'm having the same issue. I have rooted my phone but haven't flashed a custom ROM yet. I'm sure this is the reason but haven't found a way to get around it. So....I'm looking for answers as well!
    10-08-2014 10:53 AM
  3. GrantGChandler's Avatar
    OP here....I downloaded the Verizon update assistant on my desktop and it still failed. I had to use the Verizon repair assistant, which worked. It wiped my phone, so I have to deal with that, but I'm now able to upgrade to 4.4.4.
    10-14-2014 09:57 AM

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