Why does it say error when I open Playstore?

[AC Question]

why does it say error when i open playstore

it wont let me use playstore

 

[B. Diddy]

Re: why does it say error when i open playstore

Welcome to Android Central! Just curious--is this your first post, or have you been repeatedly posting this question in the Ask A Question section? I have seen quite a few posts like this that are very similar, so I'm not sure if multiple people are having this issue, or if it's one person making multiple posts. If you have been making multiple posts, please consider registering on Android Central so that you can followup in the same thread.

That being said, we need to know what device you have, and what error message is coming up. Does it occur on both wi-fi and mobile data? Do your other Google apps like Gmail, Google Calendar, and Google Drive work normally?

 

[Jared Lester Huna]

Re: why does it say error when i open playstore

My playstore says Error retrieving informaion from server DF SA 01. Can someone help me? I hope someone answer my question.

 

[B. Diddy]

Re: why does it say error when i open playstore

Welcome to Android Central! I've been seeing this mentioned a few times recently on the forums. I haven't found any definitive answers so far. Try contacting Google directly and see if they can help: https://support.google.com/googleplay/?hl=en

 

[Jared Lester Huna]

Re: why does it say error when i open playstore

They have no answers bro :'(

 

[B. Diddy]

Re: why does it say error when i open playstore

Do any other Google apps work normally, like Gmail, Google Calendar, Drive, etc.? Does this occur on both wi-fi and mobile data?

Try any or all of the following:

1. Go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager.
2. Try a different wi-fi network, like at your local library or cafe.
3. Go to Settings>Accounts, remove your Google account, then add it back again.
4. Go to Google Wallet on the web and make sure your credit card information is current and valid.
5. Boot into Recovery Mode and wipe the cache partition (the exact procedure depends on the device).
6. Boot into Safe Mode, in case some 3rd party app is interfering somehow.
7. Last resort is to do a full factory reset. Before doing so, go to Settings>Backup & Reset, and uncheck Automatically Restore, because if some app is causing the problem, then you don't want to automatically reinstall that app after the factory reset.

 

[Jared Lester Huna]

Re: why does it say error when i open playstore

It works normally Thanks i will try Our wifi is so slow man. XD