1. AC Question's Avatar
    Every time I try to call anyone the phone counts to 5 and goes back to the home screen. I have only had it for a week and the only apps on it are beats music and Facebook. I get incoming calls just fine.
    10-09-2014 09:42 AM
  2. Rukbat's Avatar
    It's still within the exchange period. Bring it back and ask for a phone that works - and ask them to check it before you leave the store.

    Why is this happening? Why do you care? The carrier is going to send it back to Samsung for credit, and if Samsung wants to troubleshoot it, instead of scrapping it, they'll find out.

    (This is why there are warranties and exchange periods - we're not perfect, so we make things that don't work, but the problem isn't caught before shipping, or they break soon after being turned on [it's called infant mortality in the industry]. Don't waste time worrying about things you don't have to worry about - there are enough real problems in life.)
    10-09-2014 09:56 AM

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