1. anon(9126477)'s Avatar
    Okay I went to set a pin code to unlock my phone but all the options are grayed out except the password.
    Swipe, Pattern, Pin or None cannot be selected.
    I get the Turned off by Administrator, encryption policy or credential storage.

    Posted via the Android Central App
    10-11-2014 03:56 AM
  2. B. Diddy's Avatar
    Is the device encrypted? Is it your personal device, or is it a work device? Encrypted devices only allow a password, although I thought they also allow a PIN.

    You could also try going to Settings>Security>Device Administrators​, and see if there is anything there besides Android Device Manager. If there is, make sure they're unchecked.
    10-12-2014 01:47 AM
  3. anon(9126477)'s Avatar
    Android Device Manager and DriveMode are both there but unchecked.
    10-13-2014 07:07 AM
  4. B. Diddy's Avatar
    Is the device encrypted?
    10-13-2014 10:34 AM
  5. anon(9126477)'s Avatar
    I'm new to Android so how do I know if it is? It's my personal phone
    10-14-2014 08:25 AM
  6. B. Diddy's Avatar
    Go to Settings>Security>Encryption. Is there an option to Encrypt Phone? If not, the phone is probably encrypted already. This is something you would have remembered doing, unless someone else did it for you.
    10-14-2014 10:08 PM

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