Why am I unable to download pics and videos?

[AC Question]

unable to download pics videos

i have samsung galaxy note 2 but unable to download anything. getting message starting download. but nothing downloaded

 

[srkmagnus]

Re: unable to download pics videos

i have samsung galaxy note 2 but unable to download anything. getting message starting download. but nothing downloaded

Are you referring to a mms download? If so, make sure the phone is updated (system settings - about phone - software). Also, consider a reboot and see if the download completes.