1. AC Question's Avatar
    When I plug in my moto g to my laptop it does charge but a box didn't pop up like it does with my old phone. Does anyone know why and what I should do?
    10-12-2014 06:31 PM
  2. Rukbat's Avatar
    1) Have you installed the Motorola - Mac & Windows Drivers (whichever is appropriate) in your laptop?

    2) Are you using the USB cable that came with the phone? (A cable that comes with a device that doesn't do data, like a wireless headset, usually doesn't have data wires in it, just power wires.)

    Are you plugging directly into the laptop, not into a USB hub? Some hubs don't work well with phones.
    10-13-2014 12:24 AM

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