1. snowdog09's Avatar
    I dropped my Nexus 5 on tile. It is running Kit Kat never been rooted. I picked it up and tried to unlock it and wake the device. It did nothing. I plugged it in to the charger and it showed the black and white charging symbol. I then pressed the power button and it turned on. It is now on and the power button and volume buttons don't work. I unplugged it and now the charging symbol went away. I plugged it back in and won't come back. The notification bar says charging 51% even when unplugged. RIght now it is plugged into a wall charger and I have WiFi on while I back up stuff. I plugged it into my copmuter and it shows nothing. Please Help!!!!! I don't know if it is dying in my hands or if it is actually charging or what. I put it on the wireless charger and it does the same thing.
    10-16-2014 03:02 PM
  2. snowdog09's Avatar
    I just did a hard reset by holding down both volume and power and it restarted. Buttons still don't work though. It is showing it's charging and it's going up though.
    10-16-2014 03:57 PM
  3. snowdog09's Avatar
    I just booted it into safe mode and the buttons still don't work it charges now too. So not that urgent anymore. But if you can help it would be greatly appreciated.
    10-16-2014 04:18 PM
  4. snowdog09's Avatar
    I did a factory reset and the buttons still don't work but everything else is normal. But it I hold down the power button it will turn off. And if I run the boot loader the volume keys will function like normal. This makes me think it's a software problem. Thanks for the help though. It's no longer urgent, but if you could still help that would be great. Thank you.
    10-16-2014 09:06 PM
  5. Greg C's Avatar
    If you have insurance than I would send it in. The things you describe are physical.. not software related. I know Radio Shack repairs smartphones... give them a try.
    10-17-2014 03:17 AM

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