1. Acey94's Avatar
    Hey! earlier today I factory-reset my mobile (RAZRi XT890) although pics/vids/music was all safely saved onto my PC beforehand..

    Anyway, copied some tracks from My Music onto SD card I noticed,
    if I play a song from My Music it'll play fine..

    But if I go onto the SD's directory and try to play the song, I'm greeted with,
    "Windows Media Player encountered a problem while playing the file."

    Any ideas of what could be causing this? Any help would REALLY be appreciated!

    10-17-2014 12:56 PM
  2. Rukbat's Avatar
    That's assuming you're trying to play the music on the PC when the phone is connected to it. You should be on MTP on the connection (pull the notification bar down to see - PTP is for pictures), and there may be other problems that can't be diagnosed remotely.
    10-17-2014 04:49 PM

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