1. adock22096's Avatar
    I have a 2 yr contract from 2012 through att that I was planning to upgrade and do a new 2 yr agreement. Will my bill increase?
    10-21-2014 08:44 AM
  2. Golfdriver97's Avatar
    It might. I think there have been some pricing changes since then. Have you checked on AT&T's website for the current rates?
    10-21-2014 09:14 AM
  3. adock22096's Avatar
    I just did. I'll have to log in and see how much it is for the usage charge. Thanks.
    10-21-2014 09:31 AM
  4. Rukbat's Avatar
    If you use a lot of data, there's a 30GB/month plan for $160 (plus, I think, $15/line). You could also talk to them and see if they'll give you the upgrade price on the phone without changing your current contract. Sometimes they will, sometimes they won't. If the store won't, call 611, get a human and ask for Retentions. They can, most of the time, renew you on your current plan with the subsidized price for the upgrade. (It's that department's sole job to keep you as a customer, so if you don't ask for something ridiculous, they'll usually work something out with you. Something like, "well, if I go to Sprint ..." usually does it, if they won't discuss it. So does speaking with a department manager. But a reasonable request, not something they can't do, like a free Note 4. Keeping your current plan with an upgrade is reasonable.)

    And never get angry or even pushy. You're asking for a favor, so be polite and calm.
    10-21-2014 03:48 PM
  5. adock22096's Avatar
    Ok sounds like a plan. Thanks.
    10-26-2014 04:23 PM

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