Why aren't some numbers being recognised when dialling but will text to that number?

[AC Question]

Number not recognised when dialling but will text to that number

Hi,
I have a Samsung Galaxy s4 Mini. I'm having a strange problem with some (but not all) of my contacts: I try to dial the number but I get a 'number not recognised' recorded message. But that same contact will work if I want to send a text - so I am using the correct number.
Can anyone help please? (Sometimes it's not enough to text - I really need to speak to the person!)
Thank you!

 

[srkmagnus]

Re: Number not recognised when dialling but will text to that number

Hi,
I have a Samsung Galaxy s4 Mini. I'm having a strange problem with some (but not all) of my contacts: I try to dial the number but I get a 'number not recognised' recorded message. But that same contact will work if I want to send a text - so I am using the correct number.
Can anyone help please? (Sometimes it's not enough to text - I really need to speak to the person!)
Thank you!

Check to make sure you have the correct number saved - if an area code is also needed, make sure you have that correctly saved. I would also suggest having that person call you and save the incoming call as the contact phone number. Let us know how it goes.

 

[Rukbat]

Re: Number not recognised when dialling but will text to that number

If the person has you blocked for voice calls but not text, what you're experiencing will happen.

There are a number of possibilities.

If it happens with someone who uses your carrier, go to the carrier's store and ask if they can call someone to find out why it's happening. (They have numbers to call, and departments they can get to, that you don't.)