Why am I getting error messages when I try to open the Settings on my phone(primarily)?

[AC Question]

Settings (primarily) and other app "unfortunately" closed

Motorola ATRIX HD - Can enter SETTINGS but clicking on anything within will cause an "unfortunate" close of SETTINGS. Other apps also close ex: maps, chrome, email, and on.

I did the hard factory reset and I still have the problem. I haven't dropped my phone or anything like that. I don't want to send it to Motorola and pay $150.

Help!

 

[B. Diddy]

Re: Settings (primarily) and other app "unfortunately" closed

Welcome to Android Central! When you did the factory reset, did it start reinstalling your apps automatically upon logging back in with your Google account? This will occur if you have the "Automatically Restore" option checked on in Settings>Backup & Reset. This might be important, because if you installed an app that is causing instability, then the automatic reinstallation of the app will just make the problem happen again.

Instead of doing another factory reset, try booting into Safe Mode, which will prevent all 3rd party apps from starting at first: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/69361/p/30,6720,8558. Check the Settings menu once you're in Safe Mode--does it work? If so, then start opening apps one by one, checking the Settings menu in between each activation. When the Settings menu starts to glitch, then the most recent app you opened is probably causing the instability.

 

[Robert Hermansen]

I have booted up in safe mode and it gives me the same problem. Settings crashes in safe mode. I also cannot log in to my Google account because that crashes.

 

[B. Diddy]

Hmm, that doesn't sound good. You could try another factory reset, this time unchecking Automatically Restore beforehand.

One other thing to consider would be a corrupt SD card. Try removing the SD card and see if that helps.

 

[Robert Hermansen]

There is no SD card in the phone. How can I uncheck Automatically Restore if settings closes every time I try to access anything in it?

 

[B. Diddy]

Hmm, good question. In that case, if you do a factory reset, then once you log back in and the setup wizard is complete, then go immediately to Google Play Store and stop all of the installations.

 

[Robert Hermansen]

I have done a factory reset. I cannot get into Play Store. It closes on me.

 

[B. Diddy]

Ugh. Not sure what else to suggest at this time, sorry!

 

[Robert Hermansen]

thanks anyway!